Customer Support
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FAQs
As you explore your options for restroom, fencing and dumpster rentals, you may also be wondering, “where should I place my portable toilet rental?” or “is my rental insured?” Find the answers to these and other commonly asked questions below.
If you don’t find the answer you’re looking for, please contact our customer care team at 1-800-TOILETS.
Booking &
General
What are the guidelines for A.D.A. restrooms?
United Site Services offers portable wheelchair accessible restrooms that are A.D.A. compliant for use on a construction site, commercial area, or special event in some areas. Where available, our A.D.A. units are large enough and contain the proper elements to meet the standards that have been outlined by the ‘Americans with Disabilities Act’.
Specifically, the statute states that for single user portable toilets clustered at a single location, at least 5% but no less than one toilet unit shall be installed at each cluster whenever typical inaccessible units are provided. Accessible units shall also be identified by the International Symbol of Accessibility. The exception is that if portable toilet units are used exclusively by construction personnel who do not require the use of an A.D.A. unit, you are not required to comply with this statute. (Federal Register/Vol. 56, No. 144/July 26, 1991/Rules and Regulations/4.1.2 Accessible Site and Exterior Facilities: New Construction). For the complete set of A.D.A. guidelines relating to portable restrooms, please contact our office or view our Regulations page.
How much does it cost to rent a Porta Potty?
There are a few factors to consider that can affect the total Porta Potty rental price. What is the length of my event, hours, days, weeks, months? The length of time the unit will actually be in use directly affects how many toilets you might need to order. Weekend event portable toilets and sinks are typically delivered on a weekday leading up to the event and picked up on a weekday following the event. Weekend delivery, service or pickup is available at an additional charge. Upgrades, like flushing toilet restrooms or restrooms with hand wash sinks will be at a higher rental rate than basic Porta Potty rentals. A.D.A. accessible restrooms might be required for your public event, large or small. The standards that have been outlined by the Americans with Disabilities Act state that for single user portable toilets clustered at a single location, at least 5% but no less than one A.D.A. accessible portable toilet shall be provided at each cluster. If you are on a construction job site, you will need to follow A.N.S.I. restroom requirements for the number of toilets needed on site.
How far in advance should I reserve a portable toilet?
Although we advise that you reserve your portable toilet rental as far in advance as you are comfortable, general rule of thumb would be to book your Porta Potty rental at least one week in advance. During peak times of the year, particularly in warmer months, inventory of portable restrooms, restroom trailers or temporary fencing may be limited. The larger the project or event, the more lead time is advised to ensure we have the chance to properly evaluate your needs, assign rental assets and deploy the resources to your site in a timely fashion. Get started today.
Can I rent a portable restroom for just one day?
Yes. Our deluxe portable toilets are the most popular rental for weekend or one day parties. There are many other options to choose from, with the ability to rent for just one day as well. It is always best to call at least one week prior to your event to ensure that you secure your desired portable restroom and to coordinate proper delivery times.
Construction
Does having a portable restroom on my construction site really cut costs and save time?
By providing a portable restroom on your job site, you can reduce the distance employees must travel to use a restroom, as well as the time employees must spend searching for an alternative facility because no close restroom has been provided. The following chart was developed in a study conducted by the Portable Sanitation Association International (PSAI).
The annual cost of 10 minutes of wasted toilet time per employee, per day:
| Hourly Rate | 5 Employees | 10 Employees |
| $8.00 | $1,670.00 | $3,400.00 |
| $10.00 | $2,125.00 | $4,250.00 |
| $13.00 | $2,762.50 | $5,525.00 |
| $15.00 | $3,187.50 | $6,375.00 |
Formula: Hourly rate divided by 60 minutes per hour x 10 minutes x number of employees x 255 days per year.
For more information regarding this study, please contact the Portable Sanitation Association International at 1-800-822-3020.
Am I required to have a portable restroom on my job site?
Most city ordinances specifically require portable restrooms on construction sites, and inspectors will require a porta potty to be delivered before approving the inspection. In addition, the American National Standards Institute (ANSI) suggests 1 portable restroom for every 10 people on a job site over a normal 5-day, 40-hour work week. Events also require portable restrooms, and in some cases, portable hand washing stations where food is being served. For more information on ANSI portable toilet rental requirements, please contact your local USS customer care office at 1-800-TOILETS.
Inquiries
What does inquiry mean? What happens if I select an inquiry?
- An inquiry allows USS customers to inquire about various aspects of your invoice, such as pricing, wrong PO, wrong site address, invalid order, missed services, etc.
- A list of inquiry codes is available via dropdown. Customers must add additional information per the mandatory fields
- Once an inquiry is opened, the USS team will be notified, and the appropriate USS team member will reach out to you to address the inquiry
Invoice Details
What line items can I expect on my invoice?
You can expect rental, service, delivery, setup & removal, hand sanitizer, fuel & inflation surcharge and tax. To learn more about invoice details, please refer to our Explanation of Charges.
How is hand sanitizer billed?
Hand Sanitizer is billed as a recurring, per-unit charge, per billing cycle aligning with our minimum cost to deliver this vital product in our service offering. Sanitizer will be restocked during your regularly scheduled cleaning service.
Invoices & Payments
Can I pay my invoice online?
Yes, you can now pay your USS invoice online at unitedsitesiteservices.com/billpay. First time users will need to register before accessing account information and submitting a payment.
Is payment required up-front when placing an order with USS?
Yes, effective March 2020 up-front credit card payment is required for the following transactions:
- All one-time orders under $500
- Any recurring orders that are under $500 per invoice
What does the Enhanced Safety Fee represent on my invoice?
This fee reflects our operating procedures and the direct costs incurred to operate safely. These safety enhancements include PPE and disinfectant for our employees, sanitizing cleaning agents for your equipment and extra steps preparing, deploying and servicing our equipment safely for you.
How is hand sanitizer billed?
Hand Sanitizer is billed at $35 per billing cycle aligning with our minimum cost to deliver this vital product in our service offering. Sanitizer will be refilled during your regularly scheduled cleaning service.
Location
Where will you place my portable restroom?
We will place your portable restroom at your event or job site per your instruction, and make every reasonable attempt to accommodate your wishes. However, for safety reasons we must keep the unit readily accessible for servicing, and will notify you if relocation is necessary. This ensures that our trucks, employees and equipment are not in danger or at risk.
What if my portable restroom is in an area of high wind?
Upon request, United Site Services offers uniquely designed stakes that fit securely over the four skids on each side of the unit, anchoring it securely to the ground. This eliminates the risk of your portable restroom being tipped over in areas of high wind.
Maintenance
Where does the waste go after being pumped?
The waste from your portable restroom is disposed of at a local wastewater treatment facility in accordance with all local and state regulations.
How do you stop water from freezing in the tanks in colder temperatures?
United Site Services has experimented with several different ecologically friendly anti-freeze options to keep the water from freezing in the tanks during the winter months in northern locations. The anti-freeze is mixed in with the deodorizing water in the tank, and works to keep the water fluid and unfrozen during the colder temperatures of the year. All products used are compatible with our waste water facilities.
How do you reduce odor and germs in the portable toilet?
United Site Services not only pumps the holding tank and cleans the inner bowl of the unit, but also provides meticulous janitorial services both inside and out. Our employees clean and sanitize the portable restrooms at each service, and wash them with soap and water. We also add a special detergent to the water, which acts as both a sanitizer and deodorizer, keeping the unit smelling great while reducing exposure to germs.
What is the ‘damage waiver’?
United Site Services offers a damage waiver program that reduces your exposure to damages when renting a portable toilet. The damage waiver is an optional provision that eliminates back charges for damages that occur as a result of accidents, vandalism or weather related problems. Read more about our damage waiver…
What happens if my portable toilet gets tipped over?
In the event of a portable toilet being tipped over, please contact our office as soon as possible to report the incident. We will dispatch a driver to come to the site and clean the unit or switch out the portable toilet with a replacement, depending on the severity of the incident. We recommend taking the optional damage waiver program to protect against any losses caused by this.
How are portable toilets cleaned and how frequently?
The standard service frequency for a portable toilet is twice per week, for up to 8 people over a normal work week. Routine weekly service will ensure sanitary conditions inside your restroom for all users, and includes replenishing of supplies. Consider scheduling service more than twice a week to provide an experience in line with all other public facilities.
Will the portable restrooms be clean for my event?
Absolutely. All of our portable toilet rentals undergo a thorough cleaning and pre-delivery inspection process to ensure that they are delivered in like-new, pristine condition.
PaymentOptions
How will I know what I owe?
All USS customers will receive invoices by email. Within this email you will be given a link to the Payment Portal login page so you can quickly see all your invoice details and pay online
Can I pay my invoice online?
Yes! You can pay your USS invoice online here
- To pay a single invoice, click on the “Pay” button on the invoice you would like to pay. This will prompt the payment window to open
What payment methods can I use?
- Credit card and ACH payments accepted
- Portal will securely store payment information for future payments
Can I partially pay my invoices?
No, you can only pay the exact remaining amount. Partial or overpayments are not accepted.
Can I pay multiple invoices at the same time?
Yes. To pay several invoices at once:
- Select all the invoices by pressing down “Shift” while clicking on each invoice line
- Once you have selected the invoices you would like to pay, right-click and select “Stripe – Pay”
- The payment window will open, showing you an overview of all invoices, you have selected
- The payment window will display “Payment Succeeded” once your payment has been accepted
Is payment required up-front when placing an order with USS?
Yes, effective March 2020 up-front credit card payment is required for the following transactions:
- All one-time orders under $500
- Any recurring orders that are under $500 per invoice
Porta Potties
How do Porta Potties work?
Porta Potties are relatively simple contraptions. Users deposit their waste in the holding tank. Chemicals are included in the tank to help break down waste while inhibiting odors and keeping the potty usable. At regular intervals, potty service technicians will come and vacuum out the waste. Units can be periodically cleaned or replaced depending on the needs of the site.
What is inside a Porta Potty?
Three primary types of chemicals are used in Porta Potties to help break down waste and inhibit odors:
- Blue dye is included to help hide waste from view.
- Fragrant chemicals are included to help inhibit odors.
- Biocides are included to kill bacteria and breakdown waste.
What are Porta Potties made out of?
Modern portable toilets are made of strong, lightweight plastics. They typically have a white translucent roof to allow plenty of natural light, non-slip rubber flooring for stable footing, and a well-engineered ventilation system that quickly channels odors out of the unit.
Setting up Payment Portal Account
Can I set up multiple users in my Payment Portal account?
Yes. To create a new profile:
- Click on the User Administration menu on the left-hand side
- Insert the name, email address and click “Associate new user”
- Then you can select their permissions:
- The difference between Customer Portal User and Customer Portal Admin is the ability to manage users in the admin profile
- If you are a payer for multiple customer accounts, you will be able to assign each new person to specific customer accounts. If not applicable, this option will not be proposed
- Once you’ve selected the permission details, click on “Create”
- The individuals that you add to your account will receive an email that allows them to activate their login and set a password
How do I set up my online billing account with USS?
Setting up an account with the USS Payment Portal is quick and easy:
- After your portable restroom is delivered you finalize your order, you will receive an email from noreply@sidetrade.io to help you create and activate your account
- Proceed with the steps listed out in the email to create your account through the Payment Portal and complete the form with your contact and billing details
- Or another user within your organization sets you up as a user on the account which will prompt an email to activate your account
*If you have any questions or concerns while setting up your account, please email ARS@unitedsiteservices.com or call 1.800.TOILETS and select 3 for billing and payments.
How do I know if my company or I already has an account with USS?
If you think you might already have a Payment Portal account set up, our team can help. Please email ARS@unitedsiteservices.com or call 1.800.TOILETS and select 3 for billing and payments.
View Invoices
How do I view and filter my invoices?
The portal will display all invoices issued within the last 30 days. You can filter invoices on the upper right hand of the portal by:
- Document date: This filter allows you to filter for the invoice date, either on a specific day or within a specific time frame
- Document type: filter for all documents, only invoices or only credit notes
- Transaction number: search by invoice number; if you would like to search for invoices starting with a specific number please add an asterisk (ex. INV-31*)
- Status: this filter allows you to filter for invoices in a specific status, for example: open, paid in full, inquiry
- Purchase Order Number: search for an invoice or credit note linked to a specific PO number
- Shipping Address
View Transactions
How do I view invoices that have already been processed?
You can access all your invoices that have been processed via the Transactions menu. The menu allows you to search for transactions via specific criteria.