Doing Business with USS

Managing your account is Easy, Safe and Clean

At United Site Services (USS), we're committed to transforming the way we do business to better support you and deliver on our promise of an Easy, Safe, and Clean experience. We understand that time is valuable, and convenience is key, which is why we're dedicated to providing you with the fastest, safest way to view and pay your invoices for all your temporary site services. We continuously strive to improve our billing process to make it as efficient and user-friendly as possible for you.

View your invoice, make payments, and more!

Quick links to get you started

Place an Order

Call 1.800.TOILETS to place an order or request a quote online.

REQUEST A QUOTE

Pay your Bill Online

After your portable restroom is delivered you will receive an email with USS Payment Portal account registration details. You can then manage all your invoice needs online. (For customers with an invoice number starting with INV-0 pay your bill here.)

How to Read Your Invoice

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EXPLANATION OF CHARGES

Questions about an Invoice

Question about your bill? Reach out to our Contact Center for support. Email ARS@unitedsiteservices.com or call 1.800.TOILETS and select 3 for billing and payment.

Setting up Payment Portal Account

Can I set up multiple users in my Payment Portal account?

Yes. To create a new profile:

Click on the User Administration menu on the left-hand side
Insert the name, email address and click “Associate new user”
Then you can select their permissions:
- The difference between Customer Portal User and Customer Portal Admin is the ability to manage users in the admin profile
If you are a payer for multiple customer accounts, you will be able to assign each new person to specific customer accounts. If not applicable, this option will not be proposed
Once you’ve selected the permission details, click on “Create”
The individuals that you add to your account will receive an email that allows them to activate their login and set a password

How do I set up my online billing account with USS?

Setting up an account with the USS Payment Portal is quick and easy:

After your portable restroom is delivered you finalize your order, you will receive an email from noreply@sidetrade.io to help you create and activate your account
Proceed with the steps listed out in the email to create your account through the Payment Portal and complete the form with your contact and billing details
Or another user within your organization sets you up as a user on the account which will prompt an email to activate your account

*If you have any questions or concerns while setting up your account, please email ARS@unitedsiteservices.com or call 1.800.TOILETS and select 3 for billing and payments.

How do I know if my company or I already has an account with USS?

View Invoices

How do I view and filter my invoices?

The portal will display all invoices issued within the last 30 days. You can filter invoices on the upper right hand of the portal by:

Document date: This filter allows you to filter for the invoice date, either on a specific day or within a specific time frame
Document type: filter for all documents, only invoices or only credit notes
Transaction number: search by invoice number; if you would like to search for invoices starting with a specific number please add an asterisk (ex. INV-31*)
Status: this filter allows you to filter for invoices in a specific status, for example: open, paid in full, inquiry
Purchase Order Number: search for an invoice or credit note linked to a specific PO number
Shipping Address

Payment Options

How will I know what I owe?

Can I pay my invoice online?

What payment methods can I use?

Will the payment portal store my payment information?

Can I partially pay my invoices?

Can I pay multiple invoices at the same time?

Yes. To pay several invoices at once:

Select all the invoices by pressing down “Shift” while clicking on each invoice line
Once you have selected the invoices you would like to pay, right-click and select “Stripe – Pay”
The payment window will open, showing you an overview of all invoices, you have selected
The payment window will display “Payment Succeeded” once your payment has been accepted

Is payment required up-front when placing an order with USS?

Invoice Details

What line items can I expect on my invoice?

How is hand sanitizer billed?

View Transactions

How do I view invoices that have already been processed?

Inquiries

What does inquiry mean? What happens if I select an inquiry?

An inquiry allows USS customers to inquire about various aspects of your invoice, such as pricing, wrong PO, wrong site address, invalid order, missed services, etc.
A list of inquiry codes is available via dropdown. Customers must add additional information per the mandatory fields
Once an inquiry is opened, the USS team will be notified, and the appropriate USS team member will reach out to you to address the inquiry

Ready to get started?

REQUEST A QUOTE!