Account Management

Streamline Billing and Account Access with MyUSS

United Site Services is committed to providing a better, faster way to manage your project needs. With MyUSS, you can easily view finalized invoices, make payments, and set up automatic billing. Below, you’ll find everything you need to manage your account—all in one place. This includes step-by-step instructions, helpful resources, and answers to frequently asked questions about logging in, adding users, selecting invoices, and submitting billing inquiries.

Quick links to get you started

Place an Order

Call to place an order or request a quote online.

REQUEST A QUOTE

Pay your Bill Online

After your first invoice is finalized, you will receive an email from donotreply@ussbilling.com to help you create and activate your account. You can then manage all your invoice needs online.

PAY MY BILL

How to Read Your Invoice

EXPLANATION OF CHARGES

Enroll In EasyPay

Questions about an Invoice

Question about your bill? You can submit an inquiry through the payment portal. Or reach out to our team for support, email help@myuss.com or call.

Setting up Payment Portal Account

Can I set up multiple users in my United Site Services account?

Yes. To create a new profile:

Click on the User Administration menu on the left-hand side
Insert the name, email address and click "Associate new user"
Then you can select their permissions:
- The difference between Customer Portal User and Customer Portal Admin is the ability to manage users in the admin profile
If you are a payer for multiple customer accounts, you will be able to assign each new person to specific customer accounts. If not applicable, this option will not be proposed
Once you've selected the permission details, click on "Create"
The individuals that you add to your account will receive an email that allows them to activate their login and set a password

How do I set up my online billing account with United Site Services?

Setting up a MyUSS account is quick and easy:

- After your portable restroom is delivered you finalize your order, you will receive an email from donotreply@ussbilling.com to help you create and activate your account

- Proceed with the steps listed out in the email to create your customer account and complete the form with your contact and billing details

- Or another user within your organization sets you up as a user on the account which will prompt an email to activate your account

For an in-depth tutorial on navigating our new billing platform, check out this informational video here.

*If you have any questions or concerns while setting up your account, please email customeronboarding@unitedsiteservices.com or call 1-800-481-8548

How do I know if my company or I already has an account with United Site Services?

View Invoices

How do I view and filter my invoices?

The portal will display all invoices issued within the last 30 days. You can filter invoices on the upper right hand of the portal by:

Document date: This filter allows you to filter for the invoice date, either on a specific day or within a specific time frame
Status: this filter allows you to filter for invoices in a specific status, for example: open, paid in full, inquiry
Purchase Order Number: search for an invoice or credit note linked to a specific PO number
Shipping Address

Payment Options

How will I know what I owe?

Can I pay my invoice online?

What payment methods can I use?

How do I sign up for automatic payments?

Set it and forget it with United Site Service's autopay solution, EasyPay. Signing up is quick and easy. Log into your MyUSS account and select "EasyPay" in the left side navigation. If this is your first time logging in, just click "forgot password" to set your password and proceed with enrollment process. You're able to set some orders on EasyPay and others you can choose to pay through other methods. To select the ones you wish to have on recurring autopayments - select the order and submit. If you don't select the specific order, than it will not be added to EasyPay.

If you need further assistance, feel free to reach out to our support team.

Will the payment portal store my payment information?

Can I partially pay my invoices?

Can I pay multiple invoices at the same time?

Yes. To pay several invoices at once:

Select all the invoices by pressing down "Shift" while clicking on each invoice line
Once you have selected the invoices you would like to pay, right-click and select "Stripe - Pay"
The payment window will open, showing you an overview of all invoices, you have selected
The payment window will display "Payment Succeeded" once your payment has been accepted

Is payment required up-front when placing an order with United Site Services?

Invoice Details

What line items can I expect on my invoice?

How is hand sanitizer billed?

View Transactions

How do I view invoices that have already been processed?

Inquiries

What does inquiry mean? What happens if I select an inquiry?

An inquiry allows United Site Services customers to inquire about various aspects of your invoice, such as pricing, wrong PO, wrong site address, invalid order, missed services, etc.
A list of inquiry codes is available via dropdown. Customers must add additional information per the mandatory fields
Once an inquiry is opened, the United Site Services team will be notified, and the appropriate United Site Services team member will reach out to you to address the inquiry

Ready to get started?

Get a Quote